About The Concierge Service
Why use the Concierge Service?
Your Dedicated Partner for a Seamless NSW Modular Build 📋
- Navigate the complexities of building with an expert by your side.
- Save time, reduce stress, and avoid costly mistakes
- Gain access to our trusted network of pre-vetted NSW building professionals (designers, builders, surveyors, certifiers)
- Benefit from personalised guidance from initial concept and site feasibility through design, approvals, manufacturing liaison, site works, to final handover.
- Ensure your project stays on track and aligns with your vision and budget
Who is iScout
What We Provide
Founded by the former managing director of a town planning consultancy, iScout brings extensive experience to simplify the journey of building your new modular home in NSW
Personalised Project Roadmap & Guidance
Understand all permits, approvals, and compliance requirements for your NSW modular build.
Network of Pre-Vetted Professionals
With connections to many professionals in the industry, we can smooth and streamline the process of engaging the services of some of the best we've worked with.
Design & Manufacturer Matching
We help you source or refine modular home designs that meet your specific needs, budget, and site requirements in NSW.
Approvals Management
Full oversight of preparing and lodging applications with NSW local councils or private certifiers and liaising with authorities.
Project Liaison & Oversight
Ongoing communication with all parties, monitoring progress, so your project milestones are met.
Dedicated Client Support
Regular check-ins (e.g., Weekly Q&A) and proactive problem-solving throughout your build.
Feedback
Feedback From Our Clients
I had the pleasure of speaking with Stacey at iScout regarding property development advice, specifically about placing a tiny home on my mother’s property. Stacey went above and beyond to provide professional, insightful, and incredibly helpful information that will be invaluable for future decisions. Her knowledge and expertise were impressive, and she took the time to explain everything thoroughly, ensuring I had a clear understanding of the process.
Beyond her professionalism, Stacey was exceptionally friendly and approachable, making the entire experience seamless and stress-free. It’s rare to come across someone so dedicated and willing to assist with such genuine care. I highly recommend iScout and Stacey to anyone seeking expert property advice. Thank you for the outstanding service!
"Your assistance has been invaluable to me.
I can now set my budget and begin a new adventure in life!!"
FAQs
Frequently Asked Questions
Anyone planning to build a single-storey modular home in NSW who wants expert guidance, stress reduction, and a professionally managed process.
That’s an excellent question! A key difference is our independence and client advocacy. As your Concierge, iScout works directly for you and your best interests throughout the entire project lifecycle – often starting much earlier than a builder’s project manager.
- Your Advocate: We are your independent representatives, focused on ensuring your vision, budget, and quality expectations are met. We’re not tied to any single builder or supplier, allowing us to provide unbiased advice.
- Broader Scope: Our involvement can begin right from concept and site feasibility assessment (even before you’ve purchased land or chosen a builder), through to design development, navigating approvals, liaising with your chosen manufacturer and on-site builders, and finally, to handover. A builder’s project manager typically focuses on the construction phase once a contract is signed with that specific builder.
- Holistic View: We help you see the bigger picture, ensuring all elements align with your goals, from initial planning regulations to completion. Our aim is to provide a seamless and transparent experience, putting you in control without the stress of managing it all yourself.
Our Concierge Service is designed to provide comprehensive support from concept to completion. Specific tasks we handle include:
- Initial Consultation & Brief Development: Understanding your vision, needs, budget, and lifestyle requirements.
- Site Feasibility & Assessment: Evaluating potential land, or your existing block, for suitability, identifying opportunities and constraints (planning overlays, access, services etc.).
- Design Guidance & Matching: Connecting you with suitable designers and helping you refine a modular home design that meets your brief and site specifics.
- Permit & Approval Navigation: Guiding you through the planning system, assisting with the preparation and lodgement of necessary applications with local councils or private certifiers, and liaising with authorities. Our founder’s background in town planning is particularly valuable here.
- Pre-Vetted Professional Network: Introducing you to our network of trusted NSW-based professionals, including surveyors, engineers, builders, and modular manufacturers.
- Liaison & Communication: Acting as a central point of contact between you, designers, manufacturers, builders, and other consultants to ensure clear communication and smooth progress.
- Project Monitoring: Keeping an eye on timelines and key milestones during the design, approval, manufacturing, and site preparation phases.
- Coordination Support: Assisting with the coordination of site works, module delivery, and installation.
- Handover Assistance: Supporting you through the final inspection and handover process.
Yes, absolutely. Finding the right block of land is a critical first step, and our expertise can be invaluable here. With our town planning background, we can provide an initial assessment of a property’s potential and any obvious constraints before you commit to a purchase. This ‘Scoping Service’ can help you understand development feasibility, potential approval pathways, and identify any red flags, potentially saving you significant time and money in the long run
The cost of our Concierge Service is tailored to the specific scope and complexity of your project and the level of support you require. We offer different service tiers [you can briefly mention Scoping, Concierge, White-Glove if they are priced differently and clearly defined].
- Generally, our fees can be structured as a fixed fee for defined stages (like an initial Scoping Service or approvals management) or as a percentage of the total project construction cost for more comprehensive end-to-end management.
- We believe in transparency, so we’ll provide you with a detailed proposal outlining the services included and the associated fees after our initial consultation, once we have a clear understanding of your project requirements. Our goal is to provide exceptional value by saving you time, reducing stress, and helping you avoid costly mistakes.”
Get in touch here.
